Customer Service
The NTP Delivering Service Excellence Programme offers a comprehensive training experience via 6 x 1-Day workshops, each exploring an essential ingredient for service excellence.
Sales
The NTP Sales Transformation Programme runs for 12 months and combines Training Needs Analysis, pre-course 1:1s, 5 x 1-Day workshops and post-course coaching to embed delegate's learning.
Leadership
The NTP Future Leaders Programme offers a comprehensive training experience that explores the role of a leader via 18 x 1-Day workshops spread over 18 months.
Learning Academy
The NTP Learning Academy gives access to 140+ eLearning courses, bespoke course creation, Digital Onboarding for new starters, and much more…
Welcome to National Training Platform
National Training Platform is passionate about training you and your people in an effective, no-nonsense way.
We have a proven track record in creating, delivering, and embedding training solutions that really engage your people, and exceed their expectations of what a training course looks and feels like.
National Training Platform specialises in Customer Service, Sales, and Leadership Training, offering 6-month, 12-month and 18-month development programmes to improve the skills, knowledge, habits, and attitudes of your people.
It is not just about what your people are DOING – it is also about who they are BEING every day, with every customer and colleague!
- 40 years’ combined experience in services, sales, and leadership training
- A new training company, pooling the knowledge, expertise, and experience of industry experts
- More than just a list of training courses
- A service that is directly aligned to your organisation
The National Training Platform Team have a wealth of experience and apply their training expertise to create bespoke and tailor-made training solutions to meet your specific requirements.
Whether it be for a group of front-line telephony employees, a sales team, or new and existing managers, our training programmes are centred around your exact requirements and training needs.
If it’s something bespoke you are looking for then please CLICK HERE to utilise our training consulting skills and arrange a chat with the team.
What we do
The most important thing we do is listen to you.
With over 50 years’ combined experience in service delivery, sales management and learning and development, we know how important it is to offer a service that is directly aligned to your organisation.
Whether you choose our Service Excellence, Sales Transformation, or Future Leaders Programme we want you and your people to challenge your existing performance conventions and truly improve at every customer and colleague touchpoint.
If the programmes don’t mirror exactly what you are looking for talk to us, we will amend create and bespoke a programme so that it meets your exact requirements.
The National Training Platform Team
John Hall
John Hall is the visionary behind the National Training Platform. John had the vision of an agile training provider that focuses on real, relevant content co-delivered by experienced experts in both “delivering” and “doing” the chosen subject to provide tangible behavioural changes in delegates that deliver improved results for the stakeholders.
He has over 23 years’ experience in the UK Rental Industry and has held Senior Management positions in both Sales and Operations and is a business owner.
Facilitating and interacting with delegates is John’s passion and he thrives on the diversity of opinion and discussion that the programmes instigate within the groups.
Andy Bailey
Andy has a natural ability to bring the best out in people and create unique training environments.
He has a track record in creating truly engaging training courses and combines this with his background in Psychometrics, Emotional Intelligence and NLP to give you and your teams what they need.
With over 25 years’ training and management development experience, ten of which were with First Direct, he’s gone on to work with many businesses and clients that include AFI, Aon, Bupa, Eon, Haribo, Jumeirah Hotels, Legal & General, Speedy Asset Services, St John Ambulance, Versus Arthritis, and many more.
